9 Secret Telemarketing Tips On How To Be Successful At Telemarketing

My name is Kevin Timothy, and I have over ten years of telemarketing experience. I have had my ups, and I have had my downs in the industry. With these rides, I have decided to share with you my list of telemarketing tips so that you can become a successful telemarketer.

What is telemarketing? Understanding the concept

Before you just throw yourself into a telemarketing position make sure that you understand its place in the business world. As I have stated earlier, sales is a must for any business to survive. Marketing can best be described as the procedures a business must take to make these sales happen. Telemarketing is just implementing the age-old telephone technology. Imagine being in a time when commerce lacked this convenience. Chances are you’d probably only be canvassing doors just to get some marketing done; and the sales wouldn’t even be guaranteed. Take a pause right now to give thanks for having Mr. Alexander Graham Bell.

Know exactly what it is you are selling

If you want to know how to be successful at telemarketing, product knowledge is key. I can tell you that nothing’s worse than attempting to sell something that you don’t know anything about. Even if you’re a genius at your product, its more helpful if you believe in it, too. I mean from the heart! In other words, don’t despise coffee then turn around and try to market a coffee bean campaign.

Get your confidence in total check

Telemarketing tip number three ties into the previous two. Make sure that you have complete confidence in what you have to offer. I’m sure you’ve gotten a cold call from a stranger before that did nothing but stumble all over him, or herself. It’s not a good look at all. No confidence; no credibility.

Master the objections

One thing I have noticed among the best in telemarketing, is their ability to overcome objections. If you want to be successful at your craft the first thing you ought to do is memorize your rebuttals. These are scripted responses your telemarketing company will have to overcome objections. These are essentially gold. And believe me, you will get lots of objections. One cardinal rule to remember is this; buyers are liars.

Your voice means everything to your paycheck

Perfect your voice inflection if you want the deals. Want to know how to be successful at telemarketing? Present yourself in the mirror every chance you get. This helps your public speaking a lot. And even though you’ll be hiding behind a phone at work, you will be able to see your facial expression. If you’re not smiling; do it! Prospects can tell when you’re not, even if you are hundreds of miles away.

Humility and patience is your friend

Successful telemarketers know; you have to be patient in this numbers game. Always remember that you are marketing, and waiting is the nature of the beast. It took me a good two years into my career to finally understand this. If you’re just getting into the industry the sooner you grasp this the better off you will be. If you don’t take any of these telemarketing tips to heart, be sure to take this one. The owner of that company has leads for your to weed through. And there is money in them; you just have to take the time on each call to find it. Be consistent!

Visualize yourself, and place yourself in the picture

In the beginning, when I wanted to know how to be successful at telemarketing, a wise man told me to use visions. Truth be told, there is plenty of money to be made in the business. A great aid for you will be to keep pictures of the things that mean much to you close by. This could be a child, a convertible Audi, or even a picture of a serene environment. Think coastal Portugal, perhaps. There will be rough days, or even weeks, so you have to stay motivated.

Predict the close, but lose the arrogance

Success in telemarketing will not come if you do not assume the sale. Make a great impression within the first 20 seconds of the call, but act like the prospect is going to buy at the end of the call. Mentally place yourself there, if you will. It really helps big time! Doubt yourself for one second and you will routinely bring home anemic paychecks. And be careful of the condescending caller. I can’t tell you how many times I have turned people who acted like they were not interested into a sale. Of all the telemarketing tips you hear, this one’s a mainstay.

Don’t be crazy; talk to yourself!

We all want to know how to be successful at some thing or another. Before you see results, however, it’s going to start with your affirmations. So what you just got called everything but your birth name. The last call is just that; the last call! Move on, take a break, and repeat positive statements to yourself. Make declarations, too. For example; tell yourself that you will close out the day with two sales. There is extreme power in your words, so pay attention to them.

You have now been equipped with advice on how to be successful at telemarketing. You just have to apply and execute. Just a recap:

1. Understand

2. Product Knowledge

3. Confidence

4. Memorize Rebuttals

5. Voice Inflection

6. Patience

7. Visualization

8. Assume the Sale

9. Affirmations

While others may want to add to these tips, they have been part of my survival guide for over ten years. It’s a war out there, and not much has changed since. Good luck, my friend.

Frazzled Making Sales Phone Calls? 10 Tips to Help

“Can I put you on hold while I find a pen with ink?”, you ask your customer on the phone while your hand searches the desk frantically for another pen. In frustration you are wondering how to sound calm when you can’t lay your hands on the tools you need to do your job.

I hate to scramble to find things when I am on the phone! When you run a home-based business and you rely on your phone voice to win customers, you need to sound professional. People trust a person who is organized and sounds confident. If, like me, your business depends on your phone voice, you want to make sure that you sound cool and collected- not flustered and up-tight. How can you convey to your clients the assurance that you are a reliable self-possessed individual that they can trust?

These are a few tips to help you acquire the phone image you want to project:

1. Have a daily routine. If you set aside a “best time of day” for you when you have your peak energy, you will feel more motivated and energized. Some of us are morning people, and like an early start. Try to handle the bulk of your calls during those times, and slog away at the paperwork later.

2. Try to start your day looking good. This may sound strange, but if I am in my housecoat and slippers when I phone people, I feel less charming, and my attitude is affected. I prefer to shower and dress as if I am going to the office- my manner is more professional and assured. (My husband loves to work in soft tee shirts and comfortable clothes, so choose whatever makes you “feel good”).

3. Make sure your space is organized before you pick up the phone. Ensure that you have note paper and several pens or pencils within reach. Do you have your planner open to schedule appointments and a calendar to check? Have a list of all important phone numbers within reach. Are there other reference items you will need- license numbers, phone scripts, contracts? I like to doodle while I talk so I need to have a clean sheet of paper or I will end up making notations and scribbles all over my good working notes!

4. Have good lighting and a comfortable chair. Ergonomic equipment plays an important role foe those people who have to work from home. Try to get the keypad and chair that fits you so that you can relax while you work.

5. Keep a carafe of coffee or glass of water nearby. If you spend lots of time talking on the phone, you will need to stay hydrated. Don’t strain your voice, or you will begin to feel hoarse.

6. Take a short break to get refreshed. Get up for a snack, or short walk around the house to help stretch and renew your energy. Sort your thoughts and write down important items that you will need to take care of before making the next call. Send the email you promised so that it does not weigh on your mind while you are discussing business with the next client.

7. Avoid distractions around the house. It is great work from a home office to take care of domestic issues, but don’t let the small daily things interfere with your occupational tasks. If you are listening for the dryer to indicate the cycle is done, you will not be listening attentively to the client on the phone. Close your office door, tell the family to keep the TV low and make your environment as phone-friendly as possible.

8. Let technology work for you. A cordless headset for the phone allows freedom of hands to type on the keyboard, take notes, or doodle!

9. Take a deep breath before you dial and SMILE often! You will sound relaxed and people can hear the friendliness of a smile. We all need to do it a little more often.

10. Let go of anything negative that happened previously. Remember that each day is a new day and if you don’t feel your best you can reschedule some tasks for another day. After all, that is why we chose to work from home!

Follow the tips and forget the frazzled nerves!

Telesales Magic 101 – Tips on Asking Questions in Your Telesales and Telemarketing Calls

The telesales professional with the ability to ask probing questions will be the most sought after professional in the telesales world. One of the distinguishing qualities of top sellers is their skill in handling their customers effectively by asking probing questions in order to get valuable information and build rapport. By asking probing questions, you are opening the window of opportunities: customers’ needs are uncovered, buying cycles are determined, and people are given a new perspective and go for the better supplier.

The top telesales professionals who ask probing questions easily make new business, encounter fewer objections and make a huge impact on prospective customers, who in turn give their trust and are likely to make a buying decision.

You, too, can be one of the top telesales professionals once you have mastered the skill of asking the right questions. The following pointers should lead you to your goals.

Ask the right questions. The people you call are most likely familiar with your “line of questioning” because they have been asked the same type of questions by other telesales professionals. If you don’t differentiate yourself from the rest by asking the usual “run-of-the-mill” questions, it will be tough to get your prospects talking and give you the information that you need. Vary your questioning by asking more close-ended questions. Compared to open-ended questions which give you lengthy answers, close-ended questions are answered with a yes or no. You can actually take control of the conversation by asking a series of close-ended questions designed to bring the prospect closer to the sale.

Another technique you could try is to ask a close-ended question that brings you to open-ended questions which make the prospect open up to you.

All your questions should be of the kind that make people stop, think and say “That’s a good question.” or “I’ve never thought of that.” To help you think of the right questions, put yourself in your prospect’s shoes and think of the questions that will make you think. You can gauge for yourself if your questions are leading you to the right direction judging from the response of your prospects. If they are answering your questions too quickly, then you are not doing a good job of making them think. Also, if your prospect is not giving you the information that you need then it’s time to think of something better to ask.

Spend some to brainstorm to write down the questions that you will ask in your telemarketing calls. Avoid the questions that other telesales professionals or your competitors are asking.